1. Introduction This Billing and Payment Policy outlines the terms and conditions for payments made on Mapleshelf website. By placing an order with us, you agree to comply with and be bound by these policies.
2. Accepted Payment Methods We accept a variety of secure payment methods to make your shopping experience convenient. All transactions are processed in Great British Pounds (GBP). The following payment methods are accepted:
- Credit/Debit Cards:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Digital Wallets:
- Apple Pay
- Google Pay
Please ensure your chosen payment method is valid and has sufficient funds to cover your purchase.
3. Pricing and VAT All prices displayed on our website are in GBP and include Value Added Tax (VAT) at the current UK rate, where applicable. Shipping costs are calculated and added during the checkout process and will be clearly displayed before you confirm your order.
4. Payment Processing
- Authorization: When you place an order, your chosen payment method will be authorized for the full amount of the purchase. This is a temporary hold on the funds.
- Charge: Your payment method will be charged only when your order is dispatched from our warehouse. For digital products (e.g., e-books), your payment will be charged at the time of purchase.
- Order Confirmation: Upon successful payment, you will receive an email confirmation of your order, including a breakdown of the items purchased, total cost, and estimated delivery timeframe.
5. Failed Payments If your payment fails for any reason (e.g., insufficient funds, incorrect card details, card expiration), your order will not be processed. We will notify you via email, and you will have the opportunity to update your payment information or choose an alternative method to complete your purchase. We recommend checking your bank or card issuer if you experience persistent payment failures.
6. Payment Security Your online security is of utmost importance to us. All transactions are processed through secure payment gateways that encrypt your payment details. We do not store your credit card or sensitive financial information on our servers. Our website uses Secure Socket Layer (SSL) technology to ensure that all data transmitted between your browser and our servers remains private and secure.
7. Refunds and Returns Refunds for returned or cancelled orders will be processed back to the original payment method used for the purchase. Please refer to our separate Returns Policy for detailed information on eligibility, procedures, and timelines for refunds. Once a refund is initiated by us, it may take 5-10 business days for the funds to appear in your account, depending on your bank or card issuer.
8. Fraud Prevention To protect our customers and ourselves from fraudulent transactions, we may implement security checks or request additional verification for certain orders. We reserve the right to cancel any order that we suspect to be fraudulent.
9. Changes to Policy We reserve the right to update or modify this Billing and Payment Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.
10. Contact Us If you have any questions or concerns regarding our billing and payment policies, please do not hesitate to contact our customer service team at support@mapleshelf.uk or +44 844 986 0963.